Non-Voice Support || Accenture || Any Graduate


Job Description

Job Skill: Service Desk Non-Voice Support

Designation: Career Level - 12-Associate

Job Location: Hyderabad

Qualifications: Any Graduation

Years of Experience: 1-3 years 

About Accenture

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions —underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 500,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com


Job Summary

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

You will be working as a part of Query Management team which is accountable for the Inbound/Outbound calls and e-mail/chat support to resolve customer issue.

In Service Desk Non-Voice Support, you will be recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. You will be managing unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.

Roles and Responsibilities

In this role you are required to solve routine problems, largely through precedent and referral to general guidelines. Expected interaction is within own team and direct supervisor. Detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments would be provided. Decisions impact own work. Individual contributor as a part of a team, with a predetermined, focused scope of work. Please note that this role may require you to work in rotational shifts.


Qualifications

Any Graduation






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Comments

  1. freshersjobsinhyderabadJune 23, 2020 at 12:36 PM

    atleast give any link.. how to apply,, without giving any mail id contact number or any link.. how ppl will contact them?

    ReplyDelete

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