Amazon Hyderabad - Virtual Hiring For LMAQ || Freshers ( 0 - 4 Years ) || Sal: 3.25 Lacs to 4 Lacs PA || Any Graduate



  • Basic Qualifications
  • Bachelor's degree
  • Excellent communication and data presentation skills Good communication skills - both verbal and written
Preferred Qualifications

  • Working Knowledge of MS Office products such as Word and Excel
  • Demonstrated ability to work in a team
  • Problem-solving ability and analytical skills
  • Excellent attention to detail and work with the highest level of accuracy

Domestic Relocation Provided: No

 

Work Location: Hyderabad

Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes based on business requirement)

 

Weekly Off: Rotational two - consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)

Job Description

Roles and Responsibilities:

This includes, but is not limited to: 

  • Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions
  • Identify patterns emerging in the audits and contribute to process/program improvements
  • Provide timely response to stakeholders on related tasks as per SOP and SLA
  • Systematically escalate problems to the relevant owners/ teams according to pre-determined process
  • Maintain records of day to day work by updating trackers or workflow tools
  • Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
  • Understand performance metrics for driving business goals
  • Work in a collaborative environment and contribute to the growth of the respective team/program
  • Develop a global perspective and understand the nuances of various geographies that Amazon operates in

Salary: INR 3,25,000 - 4,00,000 PA.
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Full Time, Permanent




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