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Job Description

Sales Operations Focus on increasing the sales and supervise the sales process by following up on orders, deliveries and collections. Ensure that the overall sales productivity is maintained at targeted levels. Ensure achievement of sales target for each segment and product in the assigned region through regular follow up with all channel partners. Meet the daily set targets in terms of meetings with channel partners, customers, potential customers and influencers. Manage the assigned geographical sales area to maximize sales revenues through distribution channel. Ensure regular relationship building with dealers & sub dealers for the assigned area. Participate in monthly planning and review exercises with the dealers to maximize sales and coverage.
  • Answer dealers' questions about products, prices, availability, product uses, and credit terms.
  • Regularly communicate with dealers about the new products of the company.
  • Implement sales schemes on discounts, warranties etc. as per set norms.
  • Ensure prompt response to all customer related queries and mails.
  • Meet prospective channel partners and customers to demonstrate products, explain product features, and solicit orders.
  • Develop and maintain a thorough knowledge of products and services to provide accurate information to distributors.
  • Monitor market conditions, product innovations, and competitors' products, prices, and sales.

Participate in new product roll-outs for the assigned area.   Commercial Ensure all invoices are raised accurately. Ensure to receive payments from dealers/ sub-dealers within stipulated duration of time. Escalate any issues in collections to Territory Manager / Cluster Head.   Customer Relationship Management Build and maintain effective customer relationships in order to build strong loyalty. Respond to queries from customers quickly, effectively and accurately. Provide customers with the appropriate selection, sampling of products in response to their inquiries and provide quotations accordingly. Ensure customer related inquiries, orders and complaints are addressed on time so as to improve customer satisfaction levels.   MIS and Reporting Prepare regular reports on the dealer performance and provide the same to Territory Manager. Prepare and provide product market data and competitor activity reports to evaluate sales results.        

Required Candidate profile

1 to 3 years from FMCG or any product sales experience in a distribution process

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